Privacy Policy
Our Commitment to Your Privacy
At Nithyam, we handle your personal information with the same care we give to every object we make. We collect only what we need, use it only for the purpose it was given, and we never sell or share it with third parties for commercial gain.
This policy explains what information we collect, why we collect it, and how it is used and protected.
Information
We Collect
When you place an order, we collect your name, delivery address, email address, phone number, and payment details. Payment information is processed directly through Razorpay and is never stored on our servers.
When you contact us, whether by email, WhatsApp, or the contact form on this website, we retain your name and contact details to respond to your enquiry and to maintain a record of our correspondence.
When you subscribe to our newsletter, we collect your email address and your consent to receive communications from us.
When you visit this website, we collect anonymised data through Google Analytics and Microsoft Clarity, including pages visited, time spent, device type, and general geographic location. This data is used solely to improve the website experience and is never linked to your personal identity.
How We Use
Your Information
We use the information we collect for the following purposes only.
To process and fulfil your order, including dispatching your product and sending you tracking information.
To respond to your enquiries and provide customer support.
To send you order updates and post-delivery communications, including our review request.
To send you our newsletter if you have subscribed and given explicit consent. You may unsubscribe at any time by clicking the unsubscribe link in any newsletter email or by writing to us directly.
To improve our website based on anonymised usage data.
We do not use your information for automated profiling, targeted advertising on third-party platforms, or any purpose beyond those listed above.
WhatsApp Communication
When you provide your WhatsApp number to us - whether through an order, an enquiry, or the contact form - we use it to communicate with you directly about your order or enquiry.
We do not add you to broadcast lists or group chats without your explicit consent. You may ask us to stop contacting you by WhatsApp at any time.
Data Sharing
We share your delivery information with our shipping partner, Shiprocket, and the courier assigned to your order, for the sole purpose of delivering your product to you. We do not share your information with any other third party.
We use Razorpay to process payments. Razorpay's own privacy policy governs how your payment information is handled. We encourage you to review it at razorpay.com.
Data Retention
We retain your order information for a period of 3 years for accounting and legal compliance purposes. Newsletter subscriber data is retained until you unsubscribe. Enquiry correspondence is retained for 1 year.
Your Rights
You have the right to request access to the personal information we hold about you. You have the right to request correction of any inaccurate information. You have the right to request deletion of your personal data, subject to our legal obligation to retain certain records.
To exercise any of these rights, write to us at hello@nithyam.shop. We will respond within 7 business days.
Cookies
This website uses cookies to support analytics and to remember your preferences during a session. You may disable cookies in your browser settings. Disabling cookies may affect certain functionality of the website.
Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it immediately.
Changes to
This Policy
We may update this privacy policy from time to time. The most current version will always be available at nithyam.shop/privacy-policy. We will notify newsletter subscribers of significant changes by email.
Contact
For any privacy-related enquiries, write to us at hello@nithyam.shop or WhatsApp us at
+91 95853 82557.